Every effort is made to dispatch your order within one working day. Parcels under 2kg are sent via RoyalMail. Orders over 2kg, via UPS, DPD or Citylink couriers. In all cases, the best guide is that delivery will usually be on the second day, but please be aware that for Royal Mail, delivery might take 1-3 working days depending on the area and service status of RoyalMail.
King Of The Raw cannot take responsibility for late or failed deliveries arising from incorrect delivery details supplied by the customer.
A lower shipping charge for orders under 1kg is available, at £3.50 for Royal Mail First Class, and £2.95 for Royal Mail Second Class. A standard shipping charge above this is £5.95 for orders under £75. Orders over £75 are FREE SHIPPING. Please ensure you select ‘Free UK Shipping’ at the checkout, otherwise you will be charged. King Of The Raw is unable to refund any shipping charges if a mistake has been made on your behalf.
All deliveries are made during normal business hours Monday to Friday. Please note that if there is no one at the delivery address during those hours, this may delay the delivery of your order.
If Royal Mail are used and an item won’t fit through your letterbox, the postman is responsible for putting a card through the door to advise of delivery. If this card is not received, that is your responsibility.
If there is a delay in the Royal Mail system and an order doesn’t arrive within 24-72 hours, re-shipment of the item(s) will not happen until 14 days have passed from the date it was originally shipped. (Unless by an individual arrangement). All items ‘temporarily delayed in the Royal Mail system’ are the property of KingOfTheRaw.com if replacements are sent.
If you don’t contact your local sorting office to collect the item within the specified time (usually 7 days), and it gets returned to King Of The Raw, you will be charged the FULL postage for it to be sent out again. By ‘FULL postage’ the ACTUAL cost of shipping, not necessarily what you paid for shipping (i.e. you may have had free postage if an offer was live, or you may have paid a flat fee or any other option). For example if you paid £3 shipping but it cost £10, you will have to pay the £10 to have it re-shipped.
To avoid unnecessary delivery charges please try and order all required goods at the same time. There is one collection and delivery run a day and so additional orders to the same address may leave in a separate consignment.
Full international shipping information can be found here – http://www.kingoftheraw.com/shipping/international-shipping/